Delivery and Returns

 

Hello again awesome one!

 

”So, in an age of acceleration, nothing can be more exhilarating than going slow. And in an age of distraction, nothing is so luxurious as paying attention. And in an age of constant movement, nothing is so urgent as sitting still.” – Pico Iyer

 

Orders placed by Wednesday 3pm will be sent on the Friday Morning. If you change your mind, please let us know by 4pm on the Thursday.

 

Due to most of our pads being one of a kind, all packages that have cloth pads are sent using registered mail.

 

If your order does not arrive within 14 BUSINESS days after it has been shipped, please reach out to us so we can discuss your options.

 

Similar to purchasing underwear in the stores, we do not accept returns or exchanges for cloth pads. Menstrual cups may be returned as long as the box has not been opened, and the seal remains intact within 28 days of purchase.

 

* For smaller orders re-purposed paper bags, boxes and wrapping may be used for packaging to fit in line with our aim of minimal waste.

 

As almost all items are hand made, there may be some cosmetic issues. For example, minor stitching issues, not being completely symmetrical etc. Pattern placement may vary slightly depending on how the material for your pads were cut, colour might also be slightly different due to your screen or or phone settings. Returns are not accepted for these reasons.

 

If there are major faults it will be mentioned in the listing.

 

You will be required to send photographic evidence of concerns, & possibly the item back in an unused condition if there are any of the following issues:

– Significant large holes
– The unlikely event of stains
– The item not as described

 

Before leaving Feedback, please contact us directly so we can have the chance to investigate any issues and work towards the best solution.